Communicating With Tenants

Introduction

Here at Zapien Properties, one of our priorities as your property manager is avoiding conflicts and building relationships with tenants. One way we accomplish that is by routinely communicating with tenants to ensure their needs are met before they get the chance to ask. Our communication channels can be through text, email, or physically visiting the property from time to time to ensure everything is running smoothly.

Our Price

Communicating with tenants is a free service included in all of our Property Management Packages, so you can focus on earning money passively.

Our Process for Communicating with Tenants

1. Periodically Email/Call Tenants

Communicating with tenants is a pretty straight-forward social role. We periodically email or call tenants to ensure everything is okay on their end and remind them we’re here if they need anything.

2. Visit Property

Sometimes, we drive past the property to take a quick glance from the outside to get an idea of how the property is maintained. This is separate from any inspections.

3. Checking Software

Using our landlord software, every morning, we check for maintenance requests or messages from tenants as a part of our coffee routine. It’s very important for us to keep up with everything first thing in the morning. Communicating with tenants early in the day also gives us the chance to construct a more productive to-do-list for that day.

4. Checking Online Channels

Surprisingly, very rarely, tenants can leave complaints or comments on review sites such as Google, Yelp, and other channels. For this reason, we routinely check online channels to attend to any possible unhappy tenants. Communicating with tenants on all possible forms of communication is critical in ensuring everyone is properly taken care of.

Expertise:

We’re proud to be a certified property manager in California who handles over 160 rental units, while also managing over $500,000 of monthly rent on behalf of our clients/landlords. After years in this field, we’ve become a part of organizations such as NARPM (National Association of Residential Property Managers, SILVAR (Silicon Valley Association of Realtors), MLS (Multiple Listing Service), CAR (California Association of Realtors), and The Property Network (our parent brokerage).

Customization:

We understand every landlord has different preferences and carefully listen to what they are. As your property manager, we customize your lease to fit your preferences for things such as:

Lease term, lease type, pet policy, and tenant screening requirements, amongst other things.

Client Support:

We pride ourselves in providing our clients with the best support. No time is ever too late to call us and no question is out of our experience’s reach.

Satisfaction Guarantee:

We guarantee your satisfaction with our service, and if you aren’t, we’ll do everything in our power to make it right. We consider ourselves to be fair and reasonable professionals, and are always ready to listen to our clients’ needs.

Conclusion

In conclusion, practicing timely, transparent, and professional communication with residents is a major piece to success in property management. Anything that keeps tenants content makes our jobs as managers and landlords easier. It’s normally better to keep existing tenants satisfied for a lease renewal than to be forced to look for new tenants and go through the entire process again. In addition, when tenants receive appropriate communication, our relationship strengthens, making them feel more inclined to property your rental unit – instead of vandalizing it.

Communicating with residents is a service freely included with all our Property Management Packages. Visit this link to see an exhaustive list of all free services included with our Property Management Packages. Please don’t hesitate to give us a call at 408-449-6888 anytime and for any reason. Let’s talk soon!