Table of Contents
Introduction
Here at Zapien Properties, our mission is to maximize your profit and protect your time. One way we accomplish this goal is by taking the wheel as your property manager and handling tenant complaints. Handling tenant complaints and keeping them content is vital to the livelihood and profitability of your rental business because it earns the tenant’s trust and respect, inspires them to care for your property, and also to pay rent on time.
Our Price
Handling tenant complaints is a free service included with all our Property Management Packages.
Importance of Handling Tenant Complaints
1. Content Tenants
Having tenants on your side is always a positive when renting out your property. But besides any practical reasons, keeping people happy is generally a great virtue in and of itself.
2. On-time Rent Payments
When tenants are property attended to, they’re more likely to pay rent on time.
3. Property Protection
Happy tenants naturally feel more obligated to take good care of your property.
4. Maximize Profitability
Tenants’ complaints being handled early helps avoid legal costs from their complaints growing out of hand.
5. Professional Reputation
Your reputation as a professional landlord is protected and shared around town.
How it Works
1. Tenants Contact Us
Tenants contact us with their issue. Whether they’re yelling or calm, we remain professional and respond to their needs in a timely manner.
2. We Listen
We carefully listen to what upsets them and ask further questions when necessary until we fully understand what’s going on.
3. We Defuse
After their situation is fully understood, we will empathize with them and assure them of our effort to find solutions quickly. Most of handling tenant complaints has to do with making it clear to them they’re heard and understood.
4. We Find Solutions
If the issue is a simple fix, we drive out there as soon as possible to fix the situation ourselves. However, if the issue requires more time, like a water leak for example, we’ll still drive out there to empathize with tenants until they feel attended to. In the mean time, our plumber (for this example) will be on his way. For the most part, if a solution must wait due to our vendors’ schedule, tenants at least want to feel attended to, which is why we always show up physically.
Why Choose Us
Expertise:
We’re proud to be a certified property manager in California who handles over 160 rental units, while also managing over $500,000 of monthly rent on behalf of our clients/landlords. After years in this field, we’ve become a part of organizations such as NARPM (National Association of Residential Property Managers, SILVAR (Silicon Valley Association of Realtors), MLS (Multiple Listing Service), CAR (California Association of Realtors), and The Property Network (our parent brokerage).
Customization:
We understand every landlord has different preferences and carefully listen to what they are. As your property manager, we customize your lease to fit your preferences for things such as:
Lease term, lease type, pet policy, and tenant screening requirements, amongst other things.
Client Support:
We pride ourselves in providing our clients with the best support. No time is ever too late to call us and no question is out of our experience’s reach.
Satisfaction Guarantee:
We guarantee your satisfaction with our service, and if you aren’t, we’ll do everything in our power to make it right. We consider ourselves to be fair and reasonable professionals, and are always ready to listen to our clients’ needs.
Conclusion
In conclusion, handling tenant complaints in a professional manner streamlines the future rental process It’s easier to have a happy tenant renew their lease than to go through the hassle of looking for a new tenant all over again. When we successfully deescalate tenant complaints, their loyalty grows. Happy tenants are also more likely to take good care of your property. Handling tenant complaints in a professional manner is a service freely included with all of our Property Management Packages. Click here to see the complete list of services also freely with all our Property Management Packages. Our phone number is 408-449-6888; ring us up anytime and we’ll be on this end ready to help!